Can you accommodate dietary requirements on wine tours?

Yes, we can accommodate dietary requirements when advised at the time of booking. While we make every effort to accommodate special dietary needs such as vegetarian and coeliac meals, this cannot always be guaranteed at all locations. If you have life-threatening food allergies, you must make this known when meals are served, and please note that Bendigo Wine Tours cannot be responsible for ensuring special meals meet your specific requirements.

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Are the wine tours physically accessible?

Our wine tours involve walking at vineyards and wineries, including on uneven ground and sometimes steps. For safety reasons, we cannot accommodate wheelchairs or mobility walkers, and passengers need to be able to step up into the bus. Please contact us to discuss the specific physical requirements of different tours if you have any concerns about accessibility.

 

What should I bring on a Bendigo wine tour?

For a comfortable wine tasting experience, we recommend bringing:

• Comfortable walking shoes for vineyard visits

• Sun protection (hat, sunscreen, sunglasses)

• Water bottle

• Camera to capture your wine country memories Please note that outside food or beverages are not permitted at the wineries or tour venues, as wineries do not hold a BYO license.

 

Can I book a private wine tour?

Yes. We specialise in creating custom wine tours for private groups of any size. Whether you're planning a special celebration or corporate event, we can tailor a wine tour experience to your group's interests and preferences. Contact us to start planning your private Bendigo or Heathcote wine tour.

 

Can you accommodate larger wine tour groups?

Yes. While our intimate wine tours are designed for up to 10 guests, we can accommodate larger groups through our sister business, Escape Coach Tours. This allows us to create custom wine experiences for groups of any size while maintaining the same high-quality, personalised service. Contact us to discuss your group size and preferences, and we'll design the perfect wine tour for you.

 

Is there an age requirement for wine tours?

Yes, due to responsible service of alcohol regulations, guests must be 18 or older to be served alcohol at any time during the tour. Valid ID may be required at wineries.

 

Do you offer pick-up service for wine tours?

Yes, we provide complimentary pick-up and drop-off services within 15 kilometres of Bendigo CBD. For Heathcote wine tours, we can pick up along the route from Bendigo to Heathcote or within a 5-kilometre radius of the Heathcote Post Office. Please note: if you are more than 10 minutes late for pickup, we will need to depart out of respect for other guests and winery bookings. In this case, you're welcome to meet us at the first venue to join the remainder of the tour (no refund will be provided).

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What is the wine tour cancellation policy?

Our cancellation policy for wine tours requires all cancellations to be in writing via email to tours@escapecoachtours.com.au:

• Cancellations more than 48 hours before departure: 50% fee applies

• Cancellations within 24 hours or no-shows: 100% fee applies

• Failure to board on the day of the tour: 100% fee applies

 

What should I know about tour conduct?

• Smoking is not permitted on any of our buses

• No alcohol is allowed on our vehicles

• Outside food or beverages are not permitted at wineries

• Unruly or disruptive behaviour due to intoxication will not be tolerated

• Guests who become excessively intoxicated may be asked to leave the tour without reimbursement

• Wineries retain the right to refuse service and entry

• Passengers will be held accountable for any damage caused to vehicles or at wineries

 

Please note that we reserve the right to change the itinerary or venues on the day as needed. Most importantly, come ready to have FUN and enjoy making memories with new and old friends.